Shipping & Returns
Once you place your order, we will ship your order as soon as possible.
USA Orders: All US orders ship via USPS Priority Mail. The amount you are charged is based on the actual weight of your package.
US First Class mail is available for very small packages and patterns to all states but Hawaii and Alaska. These packages are not guaranteed and take longer for you to receive. If you want a guaranteed quick delivery, then please choose USPS priority mail.
International Orders: We have two shipping options for international orders. If you choose "first class international" it is less expensive, but your package is not guaranteed or insured.
If you choose USPS International priority mail, there is tracking available and delivery is guaranteed.
More on shipping:
We prefer USPS Priority Mail for all shipping. We always use a box for priority shipments because your items will be better protected this way. For first class options, we are now using a softer envelope type packaging because they are lighter. Just know that if your package is lost in shipping, there is no recourse or insurance on first class packages. If this is important to you, use priority mail. We cannot guarantee first class shipments even though we have never had a problem.
We evaluated various ways of charging for shipping and decided to simply charge you what we are charged for priority mail. It is based on weight. We don't make any money from shipping, nor do we want to.
Free Shipping for All Orders Over $ 99 - All US orders over $ 99 will now automatically qualify for free shipping. All states but Alaska and Hawaii qualify.
We want you to be 100% satisfied with your purchases. We will refund in full (less shipping) any yarns returned to us within 30 days of purchase. The yarn must be in its original packaging in new condition. It can't be re-wound into a different form or used in any way. The customer is responsible for shipping the items back to One Planet Yarn and Fiber. We do not accept returns for spinning fiber, patterns, needles or some accessory items. Special orders are not refundable. Special orders include kits from LaLana Wools, knitting bags, and yarns we do not typically carry are not refundable. If you have a question about a return, please contact us at firstname.lastname@example.org. There are no returns for yarn that we wound for you, or that you have wound yourself. All "on sale," "close out" and "overstock" yarn sales are final.